Fish bowl lid free#
Any free gifts must be returned with your order or we withhold the right to deduct the RRP value of the free gift from your refund.
Fish bowl lid full#
Please click here to find out more about delivery and returns. Alternatively, you can visit DHL and easily re-arrange your delivery to something which suits you better! You can choose from the following options: If we miss you on the first delivery attempt, we will try again the next working day. We have teamed up with DHL to provide our customers with the best delivery service possible which is both fast and flexible. In your dispatch confirmation email we will include any relevant tracking numbers. We will email you when your order is dispatched by us and if you provide a mobile number when you checkout our courier will email you on the day of delivery with a delivery slot. We will keep you updated on the status of your order via email. While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. We will send you a notification email when your order has been dispatched. Please note if your order contains multiple items, the order dispatch time will be from the item with the longest dispatch time to ensure you receive your whole order in a single delivery. Our aim is to dispatch all items within the allocated dispatch times (Same day/24 hour/48 hour dispatch). Delivery will be automatically calculated during checkout, or visit our delivery page for a full list of international delivery rates. Delivery time to the following locations is 2 working days. If your order is over 30kg, please checkout as normal and you will have the option to request a shipping quote from us.
Please note certain large and fragile products are excluded from international delivery. Please note international delivery is temporarily unavailable. You will receive an email from us the day before delivery notifying dispatch, please ensure you are home for the delivery, if you are going to be out, please get in touch to arrange a more suitable day. Please note this will extend your delivery time. Orders placed after Thursdays 12.30pm will not be dispatched until Monday. We will not replace/refund goods which have thawed upon an unsuccessful delivery due to no one being home to receive goods. Our boxes do keep everything frozen for 48 hours. We will not replace or refund orders that have been rejected by the customer at 48 hours due to courier delays. We do not track orders so will not be able to notify you of courier delays. These circumstances are out of our control therefore we do not guarantee a next day delivery service. On occasions couriers may deliver your parcel at 48 hours, not 24 hours. In certain circumstances orders may be delayed without prior notification. Please see above for information about delivery days, times and rates. Live food delivery starts at £3.49 and we use a fully tracked next day service for this. This charge will appear in your cart when you checkout. Unfortunately, due to costs imposed on us from our courier, some large items will have a surcharge applied to them. Large items can incur a charge depending on the volume of the item. *For orders over £59 where the total order weight is greater than 30kg, the delivery for the first 30kg will be free and then just 32p per kg thereafter. We're very sorry but this offer does not apply to UK highlands and Islands postcodes. Spend over £59 and we'll deliver your order using a Next Day delivery service for free!* (This is after the dispatch times displayed on each product page)Īll delivery charges will be automatically shown at the checkout.
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